Application
This unit describes the skills and knowledge required to update, store and record details of hardware, software and technical documentation within an inventory management software program.
It applies to frontline technical support personnel who work under supervision to maintain hardware, software and documentation in a small to large office environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Update hardware, software and documentation inventories | 1.1 Access hardware, software and documentation inventories according to organisational procedures 1.2 Update hardware, software and documentation inventories according to organisational procedures 1.3 Update software licenses and upgrade software according to organisational procedures 1.4 Record and organise documentation storage |
2. Maintain hardware, software and documentation inventories | 2.1 Examine and perform maintenance on hardware, software and documentation inventories according to organisational procedures 2.2 Document maintenance procedures performed according to organisational procedures 2.3 Store technical documentation according to organisational policies and procedures 2.4 Access and disseminate technical documentation as required |
3. Finalise inventory maintenance activities | 3.1 Record maintenance activities according to organisational procedures 3.2 Store hardware, software and equipment that is not in use, according to technical manuals 3.3 Escalate maintenance problems to required personnel according to organisational procedures 3.4 Report completion of maintenance activities to required personnel |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
update and maintain at least one of each hardware and software inventories according to identified storage and retrieval policy and organisational procedures
update and maintain at least two documentation inventories according to identified storage and retrieval policy and organisational procedures, including:
user documentation
technical manuals
create a profile and description for hardware inventories.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
organisational procedures including:
hardware, software and documentation inventory access
hardware, software and documentation inventory updates
software licenses and software upgrades
hardware, software and documentation inventory maintenance
maintenance documentation and recording
escalation procedures
technical documentation processes
software licensing requirements
inventory principles and procedures.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
hardware, equipment and materials
industry and inventory management software packages
organisational documentation
enterprise intranet
required person for escalation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Accesses and interprets textual information from a range of sources to record, manage and maintain information |
Writing | Accurately records and completes documentation according to organisational formats and procedures |
Oral Communication | Participates in verbal exchanges of basic ideas that elicit views, opinions and feedback from others |
Planning and organising | Interprets roles and responsibilities for task and makes basic decisions on work completion parameters Plans and implements routine tasks and workload, making limited decisions on sequencing, timing and collaboration and seeking assistance in setting priorities |
Technology | Interprets the purpose and operates the specific functions and key features of common digital systems and tools to complete routine tasks |
Sectors
Systems administration and support